Frequently Asked Questions
At PTOT Sales & Service, we specialize in physical therapy equipment and clinic support. Below are answers to common questions about our equipment, logistics, and service offerings.
General Questions
What types of clinics do you work with?
We serve outpatient physical therapy clinics, rehab hospitals, skilled nursing facilities (SNFs), and occupational therapy providers across the U.S.
Do you only sell equipment, or do you provide services too?
We do both. In addition to equipment sales, we offer white-glove delivery, on-site installation, staff training, calibration services, and ongoing preventative maintenance.
Can I get a quote for multiple types of equipment?
Absolutely. We help clinics plan, bundle, and quote equipment orders based on your space, goals, and budget. Just request a quote to get started.
Delivery & Installation
Do you deliver and install nationwide?
Yes—we offer white-glove delivery and installation anywhere in the U.S., including leveling, debris removal, and post-install setup.
Can you install equipment in a facility that’s still under construction?
Yes. We coordinate closely with your buildout timeline to ensure your equipment is delivered and installed on schedule.
What happens if we need to move or reconfigure our equipment later?
We can assist with equipment relocation, reinstallation, or reconfiguration as your space and needs evolve.
Calibration & Maintenance
Do you offer calibration services for wheelchair scales and patient lifts?
Yes. We provide on-site calibration services to keep your equipment compliant and functioning accurately.
What does your preventative maintenance service include?
We inspect, clean, test, and tune up physical therapy equipment, patient lifts, and wheelchairs to help prevent breakdowns and extend the life of your investment.
Can you repair equipment from other manufacturers?
In most cases, yes. We work with a wide range of brands and can source replacement parts or service guidance when needed.
Training & Support
Do you train staff on how to use the equipment?
Yes—we provide hands-on training during installation and remain available for follow-up support and guidance.
Is ongoing support included after installation?
Absolutely. We’re available for questions, service needs, and support long after install. Our goal is to keep your clinic running efficiently.
Purchasing & Planning
Can you help design my clinic layout?
Yes. We offer design consultation and can create custom floor plans to ensure efficient flow and equipment placement.
Do you work with contractors and architects?
We do. We’re happy to collaborate with your build team to align equipment specifications with your facility layout and timeline.
How do I get started?
Reach out via our contact form or request a quote page. We’ll learn more about your clinic and walk you through the next steps.